Refund & Cancellation Policy
Version 2026-11-01 · Effective 1 November 2026
Cancel any time
You can cancel a paid plan whenever you like. You keep access to paid features until the end of the billing period you've already paid for, and you won't be charged again. After that your wedding moves to the Free plan.
Monthly plans
Monthly payments are not refunded, including partial months. When you cancel, you keep access until the end of the current month.
Annual plans
If you buy an annual Premium plan for the first time, you can ask for a full refund within 14 days of that purchase. After 14 days, and for annual renewals, payments are not refunded pro-rata, but you keep access until the end of the year you paid for.
Anniversary plan
You can ask for a full refund of an Anniversary payment within 14 days of being charged.
Plan changes
Upgrading takes effect straight away; any unused time on your current plan may be credited toward the new one. Downgrading or switching to Anniversary takes effect at the end of your current billing period. Content above the limits of your new plan is kept, but may become read-only.
How to request a refund
Email hello@weddingsteward.com from the address on your account, with your wedding name and the date of the charge. We aim to reply within 5 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.
Chargebacks
Please contact us before disputing a charge with your bank; we can usually sort things out faster. If a chargeback is filed, we may pause paid features on the account while it is resolved.
Existing couples
Weddings created before paid plans launched keep Premium free for life. You will never be charged or downgraded for that wedding.
Your statutory rights
This policy doesn't affect any rights you have under consumer law where you live. See also our Terms of Service.